Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. More than 60 in Economy. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. USA TODAY. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. We've made it safe, so you can do everything. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Sometimes it's worth a large investment to reap the benefits of a great credit card. Virgin Voyages. United rolls out free fleetwide Wi-Fi for select flyers. Terminal details on the day of embarkation and disembarkation. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? 25 Feb/23. This post contains references to products from one or more of our advertisers. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. A fare difference may apply at the time of rebooking. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Note: the date of departure means the date the arrangements you havebooked through usstart. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Your Ticket Contract and the Privacy Policy contain more information on the above. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. Learn more. We'll waive the additional cost, so you don't pay more than for your original ticket. Primary immunodeficiency is caused by genetic defects that can be inherited. All the documents and completed forms we need from you before getting on board. Health and wellbeing While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. If you have paid in full, the amount will be issued in the form of FCC. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Within 350 in Upper. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Check you've typed your email address correctly. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. The list of things you wont need to bring on board, 3. In some cases, the answer is yes. 5. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Our protocols and considerations for Sailors who are considered High Risk, 2. We ask that all Guests complete the online check-in as soon as possible. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. The FCC must be used on a sailing that departs within one year of when the FCC is issued. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Related: A Disney cruise vs. a visit to Disney World during the pandemic. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. COVID-19 antigen testing prior to sailing. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. -- please see the links below. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. 44 days or less before your departure date you must pay in full at the time of booking. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. 6. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. 3. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. As the world changes, were evolving our practices and testing protocols as well. Fare difference to pay. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. Our considerations and protocols at our destinations, 9. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Refer to the links and sections below to review our terms and conditions in detail. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Smoking areas are provided around the ship. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Simply download our mobile app, log in to your account, and fill in the required information. The current welcome offer on this card is quite lucrative. Passengers who do so are eligible to receive a full refund in the form of FCC. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. If you are. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. This offer does not apply to world cruises or world cruise segments. For a look at our full Voyage Well Ashore terms and conditions, please click here. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. 1:03. The list of things that are prohibited on board, 4. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. 4. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Compare the cost in points or miles to cash, and see which option is best. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Related: Does MSCs latest vessel really cater to Americans? - You have the most flexibility outside of 120 days prior to your departure date. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. Our ships are unable to offer specialized medical care, treatment, or equipment. Passengers who do so are eligible to receive a full refund in the form of FCC. Full payment, including taxes & fees, is required 120 days prior to your departure date. Terms apply to the offers listed on this page. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. Enrollment required. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Flights and transfers are not included. (Proof of a positive test result is required. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. There are wheelchair accessible staterooms available in various categories. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. The minimum age to book a Voyage is 18 years old. Check you've typed your email address correctly. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Uber Cash and Uber VIP status is available to Basic Card Member only. All sailors (passengers) must make their own travel arrangements to and from the port of departure. We will look after you if you test positive for COVID on board 3. We will look after you if you test positive for COVID on board. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. That said, we will not add a fuel surcharge should fuel prices rise. If this is not complete, we cannot let you board the ship. As ever, you should ensure you have adequate travel insurance for your trip. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. ), Related: Interesting things youll only find on Majestic Princess. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Credits must be used toward a new booking within 24 months of issuance. Click on your cruise lines name below to find out more. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Complete the health-check form in our Sailor App, 2. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Once you check in, youll receive your Band and board the ship. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Please visitthis linkfor more information regarding Shore Things terms & conditions. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Learn more. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Within 120 in Premium. Does MSCs latest vessel really cater to Americans? In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. 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