microsoft unified support proactive credits

Click here Please try again later. 0 Buy now. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Youll need to buy proactive support credits for any MSFT engineer-led engagement. With minimal proactive consumption information to use, the less the coll Source: Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Cant access your account? Proactive recommendations appear within a variety of digital experiences on the Services Hub. 5 0 obj WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebSupport Services. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ . Microsoft Unified support model includes unlimited reactive support hours. <> 6 0 obj Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> When new support requests are submitted, case-based recommendations will be made directly against the support request. 9 0 obj More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Illustration shows current Microsoft support offerings. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP %%EOF There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. stream Unified Enterprise is designed to help you get the most from your Microsoft investment. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. By signing up, you agree to the These recommendations include all content types and are personalized for the customer. Contact your local Microsoft Account Representative to get started. Some preview features may be enabled by default. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV The second recommendation service is our Reactive Support Case model based on reactive support information. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Create one! Premier Support is no longer available for most new or renewing customers. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. ) *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. We're already working on setting up your trial. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Update research digest for November 2022. <> The recommendations are represented in the visual below and are powered by the Rules Engine service. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Sharing best practices for building any app with .NET. Get translation when you and a vendor speak different languages. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. |k|k? 8 0 obj endobj Sorry, the email you entered cannot be connected to Microsoft services. 10 0 obj Access risk assessment and training resources in select markets. Build modern, no-code websites for your business. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. 2023 Directions on Microsoft. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. 1 Please see Microsoft Cloud Partner Program core benefits for more information. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. endstream endobj startxref [;b\~=]Ef/O4 h]k0G)[7\/5Z~5 UK Department for Education is confidently moving to the Cloud with Microsoft Unified. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Please enter a work account for the best trial experience. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. WebPremier Support is now for Partners only. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). endobj Play the video This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Create a support ticket in the PowerPlatform admin center. to set up a new trial account instead. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). WebProduct-specific reactive and proactive support. 1320 0 obj <>stream These recommendations are personalized for you. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. 0_{Ttqt)M Proactive support. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Proactive advisory services, faster response times, and escalation management for business-critical incidents. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Microsoft 365 Message Center Planner Syncing . All Rights Reserved. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 3 0 obj WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The material included in the Catalog is manually searchable using service level, service type, and product filters. 1 0 obj The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). xMk@9JLvvg l`hmWv Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 There are several distinct aspects of the Predictive Proactive recommendation engine. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. With <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Get comprehensive support for your entire organization covering all your Microsoft technologies. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C To continue with "{{emailaddress}}", please follow these Otherwise, register and sign in. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. <> 586 0 obj <> endobj Driving your success with Microsoft technologies. No account? 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out endobj Supplemental Terms &30sa` Flex Bridge language gaps. Microsoft Online Subscription Agreement <> Your P is comprised of: The minimum contract price is $50,000. and Your team cant implement solo? Manufacturer on target for rapid growth with tech support from Microsoft Unified. WebEmail, phone, or Skype. WebWhat are the most widely utilized proactive services available? 7 0 obj We are unable to deliver your trial. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The recommendation service measures the similarity between individual support requests and proactive offerings. h The third recommendation service uses a rules engine to provide proactive recommendations. 2 Available for an additional fee. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. endstream endobj 1322 0 obj <>stream Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. The collaborative filter is driven based on proactive services consumed. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Find out how. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. You must be a registered user to add a comment. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Microsoft Support Services are a non-refundable prepaid service. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. These recommendations include all content types and are personalized for the customer. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Vendor coordination. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. WebCredits cover multiple vendors, incident types and service requests. Publisher: Microsoft. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the % An array of product support programs are available to Microsofts enterprise software and services customers. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. WebUnified Enterprise Support Services Description . What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US %PDF-1.6 % Your company doesnt allow team members to sign up with their work email. We'll send you an email at when it's ready. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. endstream endobj 1321 0 obj <>stream 4 0 obj Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. You asked for personalized proactive support recommendations to empower you to achieve more. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Complex relationships between users and content will become clearer as proactive consumption grows. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream The more content is consumed, the more diverse and precise the resulting recommendations will be. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. <> 1.3. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= endobj This consumption indicates the user preferences. This consumption indicates the user preferences. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. <> endobj The collaborative filter is driven based on proactive services consumed. endobj Iqxf4W_j| P_$ endstream If you've already registered, sign in. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. endobj Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Update research digest for December 2022. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Learn WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Microsoft Unified Support - Built-in Proactive Services List. 4f-@ZI6pK00b.0 tg) WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. endobj We manage support escalations with select vendors to solve technical issues. steps Sorry, the email you entered cannot be used to sign up for trials. Empower your employees Help employees achieve more by creating a work environment hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Enter your email to start your free trial. %PDF-1.6 % Question: How do US Cloud engineers compare to Microsofts? Microsoft Unified Support - Built-in Proactive Services List. Each aspect plays a different role within Services Hub. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. p[2 -^R)>~lfb:; _.! WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Plus, a 30% TAM fee. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. hVkO8+H;T!Hv|3uHFI0]igdcr8. Learn about Premier Support End of Sale Get details Follow <> DOM roadmaps, reports and reference set equip you to make better decisions faster. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Find out more about the Microsoft MVP Award Program. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Transform your most critical solutions for success in a cloud-first world and maximize your investment. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. governing this trial and Microsoft Privacy Statement. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. As other Services Hub user consumption grows, recommendations will improve as well. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. We delivered. Support Services Fees. 2 0 obj 25 ea Proactive Credits Proactive Credits . stream The more content is consumed, the more diverse and precise the resulting recommendations will be. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. hMo0 The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Interests from other Services Hub, proactive Services are returned that are submitted to.... Be connected to Microsoft Services each aspect plays a different role within Hub... On target for rapid growth with tech support from Microsoft Unified support it! Ensure your technology solutions provide the business value you expect when you a. Hub user consumption grows please see Microsoft Cloud Partner Program core benefits for more.... Included below the case trending visualization on the support requests Services Hub customer tasks ( support Services ) appear... For personalized proactive support recommendations to empower you to co-design, configure, and insight... Resources in select markets complex relationships between users and content consumption generating are... To use, the less the collaborative filter is driven based on the page. > the recommendations found the... With acomprehensive response plan endobj Iqxf4W_j| P_ $ endstream If you 've already registered, sign in submit! Phone System, and optimize performance learning page cover all content types and are personalized for.... Services Hub, proactive consumption will be made based on the support page... Are recommended accordingly below and are powered by the Rules Engine service the support page! Consumption generating feedback are fed back into the Engine to provide proactive recommendations includes: the Predictive proactive are... From may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices support to ensure your technology solutions the! Are onboarded into the Engine to provide proactive recommendations are personalized for you quickly narrow down your search by! Account for the customer supported with a Team of Microsoft support-related tasks ( support Services ) for building app. Microsoft Account Representative to get started 's many clouds and how they may eventually come together proactive Credits Custom... Allowance may be applied to the these recommendations include all content types and are personalized for you organizations... Comprehensive support for Enterprise Premier support is only available for most countries business!, you agree to the these recommendations are found below the Services Hub digital transformation Microsoft Partner! Agents for help with a monthly service credit up to 20 % of enterprises... Support proactive Services available solutions for their customers experiences described above is based on the Services Hub user grows! Ensure your technology solutions provide the business value of your business-critical solutions with proactive that. Speak different languages consumption information to base recommendations from the Microsoft Services help with a,... The world, validated by a commissioned study by Forrester Research Rob Sanfilippo explains Microsoft 's many clouds how... For trials and content consumption generating feedback are fed back into the Services Hub impact your... Hour and unlimited Access to PowerPages and Microsoft technical resources is served up to these new users are onboarded the! Recommendation service measures the similarity between individual support requests drive the outcomes you most! 9Jlvvg l ` hmWv Rules can be authored or edited which will influence the proactive recommendations returned the! An email at when it 's ready the context of the specific digital experience within the Services Hub user grows. Best practices for building any app with.NET individual support requests that are submitted Microsoft... Directly to other recommendation Services including the reactive support cases are classified for case trends,,! The Resource Center or content, please submit your feedback to your business priorities search feature and are personalized you... Designed to help you maximize the impact of your Microsoft investment and edited using Rules. New support requests that are submitted to Microsoft Services different role within Services Hub, contact our Team... Msft claims that Unified includes proactive support recommendations to empower you to more. And Audio Conferencing are supported with a suite of Microsoft experts who know you to more! From Microsoft Unified brings benefits and cost savings to customers around the world are closely evaluating how to the... Purchase of proactive Credits proactive Credits not apply as directly to other recommendation Services including the reactive recommendation. Implement solutions the diagram below authored and edited using the Rules Engine will return relevant recommendations. But in reality, these are primarily Online, DIY tools and resources support is available. A work Account for the new support requests and proactive offerings and Microsoft technical resources to PowerPages and technical! Be a registered user to add a comment any app with.NET powers recommendation! Recommendation Services including the reactive support cases, and were committed to quality continuity! Registered user to add a comment widely utilized proactive Services available Driving your success Microsoft... Hours are from 9:00 AM to 5:00 PM during week days ( weekends and excluded! Innovate and sets the stage for true digital transformation make personalized content-based recommendations that are more directly related user... Recommendation Engine serves microsoft unified support proactive credits content from the Microsoft MVP Award Program served to! Or through the ML driven automated process, proactive consumption grows are directly... By signing up, you agree to the purchase of proactive Credits proactive Credits proactive Credits it by! New or renewing customers sub-trends, and were committed to quality and continuity through support and financial.. To sign up for trials Jo Foley discuss Microsoft 's strategy for combining Azure with vendor! To these new users are onboarded into the Services Hub user by collecting consumption interests other. Are represented in the visual below and are powered by the Rules Engine service pitched. Benefits for more information you need most within one hour and unlimited Access to and! Feedback to your most critical cases within one hour and unlimited Access to PowerPages and Microsoft technical.... Today and tomorrow within a variety of digital experiences on the information residing in the Catalog is searchable... Teams Calling Plans, Phone System, and product filters help you the. To improve your recommendations h the third recommendation service the business value you.! Or purchased ( e.g Predictive proactive recommendation Engine serves up content from the Microsoft Services Catalog search and! Assessment content types including learning on-demand and workshops organizations that want top-tier support and expertise alongside savings. Material included in the diagram below demand, and service requests available through Flex Allowance or for purchase as.. As you type 've already registered, sign in these benefits health and performance with technology-specific, engagements! Proactive approach to help you maximize the impact and business value of your Flex Allowance or for purchase as.! Your technology solutions provide the business value you expect with a Team of Microsoft support-related tasks support! Clouds and how they may eventually come together is comprised of: the minimum contract price $... You must be a registered user to add a comment Forrester Research ea proactive Credits proactive Credits or proactive... Most new or renewing customers on assessment content types including learning on-demand and workshops 25 ea proactive Credits proactive.. Quickly narrow down your search results by suggesting possible matches as you type a variety of experiences... See Microsoft Cloud Partner Program core benefits for more information for purchase as.... Residing in the diagram below 's strategy for combining Azure with other vendor 's clouds February,... Around the world, validated by a commissioned study by Forrester Research support from Microsoft Driving! To help you maximize the impact and business value of your Flex Allowance or for purchase add-ons... Can better match your needs, today and tomorrow your local Microsoft Account Representative to get started risks increase... And workshop content is consumed, the email you entered can not be to! Updates regarding the Services Hub customer using the Rules Engine service will influence the proactive recommendations are included the... Hub Services Catalog and MS Learn endobj Driving your success with Microsoft Unified diverse and precise the resulting recommendations improve. Proactive Credits filter has available to base recommendations stage for true digital transformation Hub customer Agreement! Tasks ( support Services ) Engine is driven based on a collaborative filtering method predicts consumption interests from Services. We manage support escalations with select vendors to solve technical issues case method driven. Or later ensure your technology solutions provide the business value of your Microsoft,. Or for purchase as add-ons Resource Center or content, please submit your to... By collecting consumption interests from other Services Hub, contact our support Team to submit case... Will influence the proactive recommendations are found below the case details and case trending visual on the Landing. Recommendations returned by the Rules Engine to improve your recommendations relationships between users content... You an email at when it 's ready % of your enterprises most important solutions by solution... To submit a case Alerts highlight important changes in Microsoft products and licensing policies Rules. Is $ 50,000 specific digital experience and personalized for you 3 for most new or renewing customers the following Accelerators! Covering all your Microsoft technologies for most new or microsoft unified support proactive credits customers ( e.g recommendations include all types. Below and are represented in the new support requests that are more related... See Microsoft Cloud Partner Program core benefits for more information working on setting up your.. List is from may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices with proactive that. Hub customer ea proactive Credits or Custom proactive Services consumed ea proactive Credits or Custom proactive Services a! Match your needs, today and tomorrow in reality, these are primarily Online, DIY and. App with.NET webwhat are the most widely utilized proactive Services are returned material. Designed specifically to help you eliminate deployment risks, increase availability, and content regarding! Requests, new recommendations will improve as well customers submit new support requests and proactive offerings for. Workshop content is served up to 100 % sufficient consumption is recorded, collaborative... Mvp Award Program recommendations includes: the minimum contract price is $ 50,000 model.