Discover the impact you can make at Shell. The employees we were interacting with and the way the day was managed just fell short for me. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Conservation, View Engine oil and lubricants, View Telephone interview was well structured and fairly formal whilst being friendly at the same time. Previous experience within a highly regulated role. Shell Motorsport, View Exceed sales performance on a daily basis. Management Posted 3:55:09 PM. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Take a look at the map to see what's nearby. Nice facility. Business Customers, View Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Having problems? Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Job in Victorville - San Bernardino County - CA California - USA , 92392. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Business Customers, View Commonly asked questions, as reported by candidates. Thanks again. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Administrative/Clerical. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. A staggering 70 million work days are lost each year in the UK due to mental health problems. Tell me about one time you successfully worked as a team to achieve a goal. Commission Certifications: CT PURA No. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. I applied online. Finally, click Add to create your job alert. Consistency Easy to understand work. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Business Customers, View They are down to the earth and willing to hear your situation and help you to the highest way possible. All assessors were lovely and made me feel so relaxed and calm. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Service Support Advisor. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. This is an important notice on fraudulent communications that have been made to members of the public. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Start Date: 21st November 2022 Our Journey: Proven experience of technical and commercial skill combining digital technologies. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Exact . You will need to deliver total solution to customers. Got a question? Find out everything you need to know about our Fuel Rewards program. Thank you for taking the time to share your thoughts about your career with us. Simple industry. Select a location from the list of options. Shell is an Equal Opportunity Employer. No Staff discount. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme Interview questions at Shell Energy Retail Limited. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Do you want to find out about future opportunities at Shell? Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Supplier Diversity, View The process took 5 days. 18853 / DE PSC No. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Advisor jobs Customer Service . The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Kindly note that we have different opening hours during the holiday period. Explore our Frequently Asked Questions and find the answers you're looking for. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email good work life balance, Routine work Shell in the Community, View Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Careers at Shell. Have a good experience at a Shell Service Station? Shell Trading US Company, View The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Chances are, youll find the answer in our Help section. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Find all the advice you need in one place. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View 100 . For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. The managers are very kind and understanding. Ways to save, View Shell RechargePlus, View The Future of Energy Challenge, View 5887 copley drive, ste. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Self-committing, successfully balancing own learning from others internally and giving technical support externally. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. I applied online and received a call the next working day. Unrealistic kpi targets, Minimal self reflection time After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. - Everyone looks out for and supports one another in all areas. E-34 / SENA CPUC ESP No. 9179 / IL ICC No. Select a job category from the list of options. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Listing for: Walgreens. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Previous experience within the Broadband & energy industry . I applied online. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Our Journey:At Shell Energy, we believe that home energy matters. Ways to save, View Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Lubricants for Transport and Industrial Businesses, View We also provide energy solutions for all size businesses. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Working in our vibrant Coventry office with some home working. Sustainability News, View Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Shell Motorsport, View Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Job specializations: Customer Service/HelpDesk. Strict time keeping. Diversity Advocacy, View A poor one? The time flew by. Team Leader. We have a framework in place that helps you to understand how you can grow within the business. Learn about cookies, UK Registered in England & Wales No. Shell Pipeline, View Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Supplier Diversity, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Feb 2022 Portsmouth ( PO6 ) with Shell Energy Retail ( Coventry, England ) in 2022!, it is very important to have strong plan and strategy to achieve sustainability development when Christina Gao joined Shell! A positive outlook colleagues to keep mental health conversations happening color: # ;... 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