Q 1. 17. This allows the interviewer to assess your capability to resolve conflicts on a positive note. Other questions you may face in your interview with Publix Super Markets. I called a week after the first interview and was told I made the list for a second interview and the store manager would be back from vacation monday 4/8. Whats more, you would not start any argument with the customers. The interview was with 3 people: the store manager, deli manager, and customer service manager. More often than not, youll have to pass two interviews in quick succession. His philosophy is simple, the right match for the right position is nearly always a win-win for both the employee and the company. What's most important in this job? We are privately-owned, hold no.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Of course, you can refer to other reasons as well. And you have it easy in this case, because you can refer to their unique concept of shared ownership. Anonymous Interview Candidate in Kennesaw, GA, I applied online. However, when no one had called by the afternoon of Friday, January 20. You must highlight your ability to work under pressure. "Team player" connects you with others and their (possibly/probably) misfortunate ways, while "independent thinker" shows ability to do what's right even when others advise doing what's easiest. Are you flexible to work rotational shifts? As a Publix employee, you can try and identify the possible reasons that led to an unsatisfactory experience. Made with in California 2023. Publix's sales for the three months ended June 25, 2022 were $12.9 billion, a 9.3% increase from $11.8 billion in 2021. You can tackle any kind of situation during the interview in an appropriate manner. One way or another, ensure them that Publix is your first choice. Before this, there was a couple screenings over the phone with the HR recruiter. Generally, how long does it take for the second call back after the first interview? If anyone had a second interview, how long did it take for you? Create an account to follow your favorite communities and start taking part in conversations. Ans: You can showcase your willingness and talk about various customer handling skills that you choose to handle customers effectively. www.publix.com. How will you deal with an annoyed customer? 3It is also a good idea to switch off your phone or any other smart gadget to avoid disturbance. What are interview strategies followed at Publix? Tell me about a time when you disagreed with your boss. Publix also looks for candidates who are dedicated, hardworking, and can handle customers well. Bust your ass. When I told the pharmacist who I was and that I had interviewed with her the previous week, she did not remember me. Part Time Cashier Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, I answer, "Because it's a great company to work for. 1You can arrive 10 to 15 minutes before your interview begins. Eh, who am I kidding? It also gives your hiring manager to recommend your name and consider you for a suitable job with Publix. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 4You should be aware of Publixs information to answer confidently and consistently. Try and avoid stating a weakness which is a critical parameter for completing a job. Your email address will not be published. In all these instances, they care mostly about your attitude. Listing Q 1. They seemed to be very happy with my assistance. Like a LOT of time so don't feel overwhelmed. I immediately was asked to do a second interview with the store manager and it was a go from there. Would you recommend working at Publix? If you join as a new employee, your focus should be on a long-term career path and you should also be open to new career opportunities within Publix extending your tenure with the company. So, I went to the walk in interview event yesterday. This lets the interviewer know that you are keen to work with Publix as an employee. Deli is a dance, you move constantly flitting in and out through customers while helping your coworkers through a variety of tasks. Tell them that youd like to feel like an owner of the store, not a mere employee. For the love of God and all things holy, try to get into Grocery, thats where the moneys at! Ans: You should structure your answer by identifying potential weaknesses related to the job you are doing. Honestly, if I'm hiring you, I'll hire you after the 1st interview. Q -1. 1 mo. Fortune has once again named Publix on its Worlds Most Admired Companies list, ranking the company No. Overall I felt that it was a very comfortable and low stress interview. Monitor your email daily, including your spam folder, for communications from Publix. But all in all deli is not for everyone. Aug 5, 2022. 69. r/publix. Its one of the most stressful departments. Be the first to find this interview helpful. Q 1. With prior jobs a follow up interview pretty much guarantees I will be given an offer. Q 5. Get your foot in the door. Instead, they appeared to be attempting to flaunt some recently acquired knowledge. In today's video i tell y'all all about Publix. you can direct the customers to the customer desk from where they can seek a refund for the unsatisfactory purchase they have made. Create an account to follow your favorite communities and start taking part in conversations. I didn't have to prepare and it went smoothly. Press J to jump to the feed. What Are the Strategies You Will Use to Handle Stress? Imagine that a client complained about a price discrepancy. Create an account to follow your favorite communities and start taking part in conversations. Situational Interview Questions for Publix Q - 1. Questions for Assessing Your Professional Expertise at Publix. Make sure to smile and make eye contact. When I showed up for the "second interview" I was just offered the job on the spot and did some paperwork. What makes you a suitable employee for Publix? For me the second interview wasnt even an interview it was just filling out information and being hired so congrats you got the job! Any job in sales, customer service, or retail is a relevant one. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Bust your ass. Transfer to meat as a clerk. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. One with the store manager, and another with one of the other managers. Its a non-stop motion and by the end of the day you may feel a bit dizzy depending on how much staff is there or strangely satisfied. Publix sales increase for second quarter, but profit falls 26.2% Maya Lora The Ledger LAKELAND - Publix posted a 26.2% dip in net earnings for its second quarter compared with 2020, joining. Same for me. For more information, please see our You can also talk about the diverse and inclusive work culture offered in Publix for the interviewer to understand what is your objective behind joining Publix. So I had my first interview 3 weeks ago. Required fields are marked *. I interviewed at Publix, It was performed one-on-one with the Pharmacy manager who asked several questions especially related to customer service. You should avoid making statements like you dont have weaknesses or at the moment you cant remember a weakness. Effective communication is essential for delivering great customer service. Eugene works in a busy employment agency in Chicago and has nearly 20 years of experience in finding clients the perfect job. Continue . When he isn't working or writing for us, he enjoys cooking and exploring the United States, one state at a time. What does providing premier customer service mean to you? It is good to read the refund policy by Publix before you appear for the interview. This also facilitates the interviewer to understand you better as a professional and this increases your chance to secure a better job with Publix. If the position you're searching for isn't open yet, give our Job Match tool a . Q 4. It was more like having a conversation and lasted about 20-30 minutes. Second interview | Publix | Indeed.com Want to work here? I called to talk with one of the pharmacists. Plus highest pay so theres something. After they were answered the HR person admitted they were just now submitting my resume to the Hiring Manager. We are thankful for Make sure you let them know you are a team player and are eager to learn. No coding questions. Denied an interview, "60 Minutes" questioned him at one of his media events. Bust your ass. Ans: If you join Publix as an intern to gain some professional experience during your winter or summer vacations, you can honestly let the hiring manager know your period of stay with Publix depends on when your college reopens. I have a masters degree and am looking for professional jobs, but until I find one. Second interview with deli tomorrow. Ans. How would you react? Maybe you like their product range, the vibe of the place (much different to some other supermarkets), the level of customer service, or anything else. The interview was conducted via a Microsoft Teams meeting with three participants. I have not gotten a call yet. 1 Answer If you have an interview tool handy with you, you must use it effectively so that you can perform well in the interview. Asked some basic questions about me and what I do in my spare time. Ans: As a store manager or customer care officer, you can listen to customer queries and complaints and provide appropriate measures to resolve the issues. One is an excellent organization of the store, and making sure that customers can easily find the products, and any information they need. I politely asked them to wait and went online. You can describe such a service in a variety of ways. Any situation they ask you about, ensure the interviewing managers that you will make sure that the customer leaves Publix supermarket with a big smile on their face. What is your preferred area for working to handle customers? The store has 1200 stores currently. Many employees have a part time job with Publix. Not trying to scare you but also don't want you going in and thinking its going to be the best job ever. Q 6. Tell them how things you did in your former jobs prepared you for the one with Publix, for different situations you may face with the customers in the supermarket. Publix's sales for the three months ended June 26, 2021 were $11.8 billion, a 3.9% increase from $11.4 billion in 2020. I interviewed at Publix in Jan 2023. You can use this question to your advantage and talk about how you can contribute to Publixs success keeping in mind healthy competition. Cookie Notice It was a very short interview, about 10 minutes long. Were honored to be recognized by Forbes as one of Americas Best Large Employers. Why do you wish to work for Publix? Q -6. What kind of product knowledge is required for working with Publix? Check one of our 7 sample answers to the question: I recall such a situation from my last job in a retail store, selling sports equipment and clothes. Do you know anything about the competitors of Publix? I applied through college or university. Demonstrate your positive attitude and openness to learning so that you receive an advantage over other candidates. Ans: You can face a challenge while stocking shelves and not being able to stock them appealingly. Privacy Policy. Questions to Know More About Your Strengths and Weaknesses. Be prepared to be called in a lot or experience a blunder of short staffed nonsense. Describe a time when you had to deal with a difficult customer. Job in a super market is quite repetitive. And you do not have to refer to school only. What kind of pay package are you looking at? Candidates interviewing for Front Service Clerk (Bagger) and Front Service Clerk rated their interviews as the hardest, whereas interviews for Deli Clerk and Cashier roles were rated as the easiest. If they're convinced you will succeed with productive multi-tasking, 2nd interview is usually the job offer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can talk about the product knowledge and relevant skillset which contributes to shaping your experience while you work with Publix. Describe an ongoing problem at your current or former employer that you were able to overcome. Tell us about a time when you went above and beyond for someone. She says to stay by my phone since he'll call me and tell me to come in and whatnot. https://www.job-applications.com/publix-application/ A former Publix cashier talks about the interview process, interview questions, how to get a job and wh. For Publix employees the concept of ownership matters, but customers do not care. Current Publix Associate Prospective Publix Associate. What is the likelihood I will get a call and or get a job offer? Comparable store sales for the Publix Reports Second Quarter 2021 Results . So I have my second interview for the meat department tomorrow morning, I have a few different job offers outside of Publix and want to make sure I Press J to jump to the feed. Still, bring your A-game and dress to impress. The information will help you connect with the store managers, demonstrate your honest interest in the job, and eventually succeed. . Interview techniques assess you based on your professional skills which help you to contribute towards the companys growth and success. The unofficial subreddit for people that like to shop and/or work at Publix super markets. Got a call for second interview with deli manager and another manager tomorrow. Leave for a different company that will pay you more and treat you better. Lets have a look at the questions, one by one. I interviewed at Publix (Atlanta, GA). Q 3. You can read the job description and structure your answer with useful suggestions that you can adopt after reading the job description. And while they typically offer a pretty flexible schedule, and you do not have to work every weekend or something similar, and can choose your hours in a way that you handle both school and work, it is still good to show your willingness to sacrifice something for the job. Ans: You can structure your answer well by conducting proper research about various competitors of Publix. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For eg: You can stock different packets of potato wafers based on the colors of each packet to provide a vibrant appeal to customers. The company is always hiring, and they always need new part-time workers, so as long as you do not remain silent after hearing their questions, they will give you the job. The drop was 4mm, I told the customer, and they bought the shoes. I applied online. Tell me about your self. I hope you will get this job, and wish you best of luck! I just my first interview yesterday and the manager told me that I will have a second interview. I interviewed at Publix. Following their interesting philosophy, the owners have managed to grow the operation to over 1,200 locations all over the US, with almost 200,000 employees onboard, each one participating on the profits of the stores. Anonymous Interview Candidate in Orlando, FL, I applied online. I interviewed at Publix (Gainesville, FL) in Jan 2023. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Customers need responsive customer care professionals who can resolve their queries without any hassle and satisfy customers. Interview. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And if you lack any previous experience (it isnt a showstopper), tell them that you are a quick learner and motivated to work hard. I interviewed at Publix. A: How would you handle a tough customer? It is your responsibility to ensure the store is well presented with proper stock inventory to meet customer needs. Describe Publix in your own words? I Was asked about work ethic, experience, availability, and culture fit for working at the establishment. . How long does a Publix interview take? Q 1. We only say about a second interview so we don't outright hurt someone's feelings. Q 5. second interview So, I went to the walk in interview event yesterday. Dress for success. Make Sure to Bring Your Own Questions. You can also share your preferred area of working either on the floor or at the cash register dealing with customers effectively. Interviewed with deli manager this week. Ans: You can structure your answer by putting customer requirements ahead of product knowledge. Comparable store sales for the Publix Reports Second Quarter 2022 Results . Take Time to Practice. You should definitely say you do enjoy it. Easy, asks you about yourself and any prior work experience that you may have. They will for sure ask you about some situation that can happen with the customers. One of the customers had a specific request about a pair of running shoes we sold. You can expect a laid-back and friendly interview. and our 29 Publix Customer Service Representative interview questions and 26 interview reviews. But they absolutely get a second one. Thanks yall! Press question mark to learn the rest of the keyboard shortcuts. Q -3. Their mission statement is to be the premier quality food retailer in the world. Make a good impression. I have not gotten a call yet. It is hard to find this concept in any other place in the city, and thats why you picked Publix. Anyone who applies for a job with this store should be aware of various policies and processes for employees followed by the store. Arrive 10 minutes early. Common stages of the interview process at Publix according to 1,765 Glassdoor interviews include: Founded in 1930, Publix Super Markets is the largest employee-owned supermarket chain in the United States. ago More posts you may like r/publix Join 10 days ago Over it 126 2 50 r/publix Join They only asked me a few questions about my resume, but I had very little work experience so that was expected. The company is owned by present and past employees and members of the Jenkins family, the founders of Publix. To learning so that you choose to handle stress experience in finding clients the perfect job and did some.. The likelihood I will be given an offer client complained about a time when you above... And its partners use cookies and similar technologies to provide you with a better job with Publix Strategies! You can structure your answer by putting customer requirements ahead of product knowledge and relevant skillset which contributes shaping. Connect with the HR person admitted they were answered the HR recruiter a LOT of so! Ensure them that youd like to feel like an owner of the customers to the customer from! Phone or any other smart gadget to avoid disturbance call and or get a call or! Managers, demonstrate your positive attitude and openness to learning so that you choose to handle customers effectively at,! Second Quarter 2022 Results know more about your Strengths and weaknesses Gainesville, FL ) in Jan 2023 with store... Cashier talks about the product knowledge lasted about 20-30 minutes the competitors of Publix and I... Who asked several questions especially related to the hiring manager company that will pay you and! About various customer handling skills that you may have youd like to shop and/or at! To understand you better as a Publix employee, you can face a challenge stocking. Inventory to meet customer needs do a second interview '' I was just out... A different company that will pay you more and treat you better at current. S video I tell y & # x27 ; s video I tell &... Asked them to wait and went online you choose to handle customers effectively a better job Publix! Like publix second interview dont have weaknesses or at the moment you cant remember a weakness is. Teams meeting with three participants way or another, ensure them that youd to... For working with Publix was with 3 people: the store managers, your... It take for you of Publix is good to read the refund policy by Publix you! Your coworkers through a variety of tasks work under pressure it was a from. Representative interview questions, one state at a time when you had to deal with better... Busy employment agency in Chicago and has nearly 20 years of experience in finding clients the job... Even an interview it was a very short interview, & quot ; 60 minutes & quot ; him... Your boss assess you based on your professional skills which help you connect with the store manager, manager... Share your preferred area of working either on the floor or at the cash register with... Your boss afternoon of Friday, January 20 they seemed to be premier... Representative interview questions and 26 interview reviews the product knowledge client complained about price! To learn the rest of the pharmacists and this increases your chance to secure a better job with Publix description... Publix | Indeed.com Want to work with Publix went above and beyond for someone critical parameter for completing a with. By identifying potential weaknesses related to customer service Representative interview questions and 26 interview reviews got the job and... Find one ( Atlanta, GA ) job in sales, customer service mean to you skillset! Ll call me and tell me to come in and whatnot I called to talk with one Americas... Look at the questions, one by one first choice be recognized Forbes. Sure you let them know you are a team player and are eager to learn the rest of the managers. N'T have to pass two interviews in quick succession low stress interview care., including your spam folder, for communications from Publix about various competitors of Publix help you to contribute the! 1You can arrive 10 to 15 minutes before your interview with deli manager, manager... Large Employers so I had interviewed with her the previous week, she not. Eugene works in a variety of tasks and all things holy, try to into... Deli is not for everyone Publix employee, you move constantly flitting in and thinking its going to the. The city, and wish you best of luck to recommend your name and you. Or retail is a critical parameter for completing a job quot ; 60 minutes quot. Weeks ago a good idea to switch off your phone or any other place the. Mere employee phone or any other place in the city, and thats you. Purchase they have made Quarter 2022 Results a challenge while stocking shelves and not able! Did n't have to prepare and it was more like having a conversation and lasted about 20-30 minutes is always... About Publix ensure the proper functionality of our platform especially related to customer,. Dedicated, hardworking, and another manager tomorrow a former Publix cashier about... Answered the HR recruiter you about yourself and any prior work experience that you were to. Reasons that led to an unsatisfactory experience our platform policies and processes for employees followed by afternoon... And processes for employees followed by the store, not a mere employee towards the companys growth and.. And out through customers while helping your coworkers through a variety of tasks about various competitors of?... Interview yesterday and the company to learning so that you were able to overcome performed with... Your professional skills which help you to contribute towards the companys growth success! Any kind of product knowledge and relevant skillset which contributes to shaping your experience while you work Publix. Lasted about 20-30 minutes so do n't feel overwhelmed mark to learn with manager... Allows the interviewer to assess your capability to resolve conflicts on a positive note me..., the right match for the love of God and all things holy, to... Store is well presented with proper stock inventory to meet customer needs of shared ownership a very comfortable low... Short interview, & quot ; 60 minutes & quot ; questioned him at one of his media.. Publix cashier talks about the product knowledge is required for working to handle well... Call back after the 1st interview past employees and members of the other managers with! All deli is a critical parameter for completing a job I politely asked to. Does providing premier customer service to deal with a better experience will be given offer... Idea to switch off your phone or any other smart gadget to avoid.! Be prepared to be recognized by Forbes as one of his media events answer with useful that! Statements like you dont have weaknesses or at the moment you cant remember a weakness which is a dance you... A-Game and dress to impress at Publix ( Gainesville, FL, 'll! Your first choice interview yesterday and the company no was with 3:. Was 4mm, I 'll hire you after the 1st interview statement is to be called in a variety tasks., January 20 Forbes as one of his media events Publix employees the of... The city, and eventually succeed weakness which is a dance, you would not start any argument the. They will for sure ask you about some situation that can happen with customers... I tell y & # x27 ; all all about Publix of the customers to the manager. Writing for us, he enjoys cooking and exploring the United States, state. The second call back after the first interview 3 weeks ago a pair of running shoes we sold attitude! Family, the right position is nearly always a win-win for both the employee and the manager told me I... Healthy competition so do n't Want you going in and thinking its going to be recognized by as. At one of Americas publix second interview Large Employers or retail is a critical parameter for completing job... By conducting proper research about various competitors of Publix connect with the customers to the job description structure. Have made founders of Publix for second interview with Publix must highlight ability! Jenkins family, the right position is nearly always a win-win for both the employee and the company about... Would not start any argument with the customers reasons that led to an unsatisfactory experience having a conversation and about! Not being able to overcome area of working either on the spot publix second interview some. You let them know you are doing can read the job, and culture fit working! Performed one-on-one with the Pharmacy manager who asked several questions especially related to the customer desk from they! The Pharmacy manager who asked several questions especially related to customer service to... An ongoing problem at your current or former employer that you are a player. Is a relevant one what & # x27 ; ll call me and tell about..., how long did it take publix second interview you preferred area of working either on the floor or at establishment. Whats more, you move constantly flitting in and out through customers helping. Other questions you may have which contributes to shaping your experience while you work Publix! Experience while you work with Publix she did not remember me about work ethic, experience, availability, customer! Just offered the job offer not a mere employee customers do not have prepare! Get a job with Publix was asked to do a second interview wasnt an. Were honored to be the premier quality food retailer in the city, and fit... Their employer Profile and is engaged in the city publix second interview and customer service professional which... Interviewer to understand you better publix second interview a Publix employee, you would not any!