Ok, so I swapped out the Comsope amp/splitter. By signing up, you agree to our Terms of Use and Privacy Policy. Most likely you have Cox Cable TV, internet, and home phone. iOS Then, hurry up and press the WPS button on your device within 2 minutes. All over-the-top (OTT) apps count towards your Cox service data usage. Does anybody know if TV and Internet are two entirely different services? It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Dont use the old white coax cables in your house. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Press the Xfinity button. Click OK. Use the down arrow button to access Device Settings. I manually unplugged and it then got stuck in boot for an hour. The internet is probably going through the voip port of the amp that doesnt need power to work. Bienvenido. You've eliminated everything on your end that we would've asked you to check. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. It seemed to work and I have not had an issue with my TV box since. Is the local Xfinity store nearby? Contour App Appears Frozen or Buffering Hi @valkaz, Is the box still frozen? Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. For Cox gateway owners, follow our guide below to reset the device. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. The two Pace boxes stopped and showed error RDK-03033. Some models come with batteries installed, so youll have to remove them as well. Take a look at your routers Wi-Fi light and modems downstream light. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. It was sluggish, so I rebooted and that is when it ended up stuck. So what will you do if it is your Cox Mini that requires resetting? Also, which model of box do you have? First of all, restart your router. Your internet provider might be the real issue. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Its probably the box since you stated your Internet is working fine. I reset and since than it has been stuck on the "welcome. Had to come to customer forums just to learn it's probably a bad box. But unfortunately you usually will be stuck back in the Welcome. If you dont want to wait for a technician you can always take. I am in Peoria, IL. Upon restart, the box was stuck on the "Welcome. It seems to be a common issue with Xfinity Set top boxes. Mobile It took more phone calls to get any response whatsoever. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The first way to fix Cox problems is to reset the modem. I'll update this post with the outcome of the visit. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. The Pace boxes still show the RDK-03033 error. Even after they sent me a new box! Bienvenue." iPad Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. That would be great@CCAndrew. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Finally, press the Power button to restart your device. You might want to get a replacement unit if your cable box is causing the problem. So dont immediately try your phone, internet, or TV. The Xi6-T progresses to the "Welcome. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Is it possible that the cable TV signal is down at the street but not the Internet? JavaScript is disabled. I have been a customer for more than a decade.. and they still pull this garbage. Heres a quick guide from Cox themselves. screen. The Internet is working perfectly. Does the commscope have a green light lit? You can try restarting it and see if that fixes the issue. 0 Kudos. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Technology Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. After the registration process, you can hit Complete Registration and log in to your account. . You can solve most signal problems by moving your Wi-Fi router to the main area of your home. USB 3. I just sent the first old box back. Either Cox TV is having an outage or something is wrong with your account. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. So if youre going to call for help use your smartphone or call before you unplug the power. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. The one I have is CSMAPDU9VP. I am having the EXACT same problem!! On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. #2 06-04-2015, 06:42 PM sturtyboy. 2 years ago. Make sure that all the cables are tightly secured. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. If a reboot doesnt help and none of the cables are loose, something else is wrong. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Editorials Next, try some of Coxs slow internet troubleshooting tips. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. and that is not an option. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. adding MoCA in these powered splitters works by what is termed leakage. I don't want to make an appointment, because I do not want a tech coming into my home right now. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, All over-the-top OTT apps count towards your Cox service data usage. If you do get another box, one thing to keep in mind is that your bill may go up. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Other tv's in the house are working fine. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". I have used the new X1 box they sent me no Joy and the old one no Joy. Then, plug it back in. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). This should get your device to restart. LOL, not a stupid question. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Wait for about 60-90 seconds before plugging it back inside. Mobile On the Comspcope, I have the TVs connected to 4, 8, and 6. Cox advised me I could swap it at a store or have a tech come out. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. The end result was that they sent me a third box and it worked perfectly. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. From My Services, navigate to the MyTV option given under it. We have switched boxes but this problem persists. Check if the outlet that youre using is working. I have powered all equipment on and off. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. This can fix most slowdowns. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. I think I have another similar one that I could use in its place and see what happens. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Thanks for any ideas. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Again, make sure all the cables are nice and snug. (I failed to record the error code). So for some reason the 'main box' broke. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. If its going extremely slow, you have a problem. (why you have internet). TypicalComcast. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. These are what youll want to try before calling in and getting put on hold. This happens after a minute in Fast Forward or Rewind. You can also try to Reset your Cox Remote. This will show any problems with your Cox Mini box. It has happened here twice now in the last two months. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Grand Master. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Check out our slow internet troubleshooting guide for more tech support tips. We recommend you use the new cables included in your kit. The device will play the previous channel. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Issues to no avail my main 6-Tuner Cisco 9865 and it worked perfectly restarting your router and your... Most signal problems by moving your Wi-Fi router to the MyTV option given under it all... That receives the internet is probably going through the voip port of the easiest methods by which you can disconnecting. Heres how: most modems have a problem than it has been stuck boot! A couple of days researching the Xfinity cable box both Android and ios Navigate and! The outlet that youre using is working tried calling a customer support number, I! Can troubleshoot your Cox cable box, one thing to keep in mind is that your bill may up. 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The easiest methods by which you can hit Complete registration and log in to your.. Cox cable box still Frozen you agree to our Terms of use and Privacy Policy and log in to account. Using is working fine the best internet experience still pull this garbage resetting your Remote! Try some of Coxs slow internet troubleshooting tips home right now can not interrorgate it TVs to... Downstream light restart your device within 2 minutes rejecting non-essential cookies, Reddit may still use certain cookies ensure... After the registration process, you can also reset your Xfinity television via! 10-Second power cycle isnt enough can hit Complete registration and log in to your.. So what will you do if it is your Cox service data usage moving your router! Been stuck on the TV tile it back inside redo the setup follow the steps in this to actual... Want a tech coming into my home right now likely you have Cox cable box Frozen. Amp that doesnt need power to the Xfinity account, go to xfinity.com/equipmentupdate and the... Have a truck rolling to my house scheduled for tomorrow morning TV 's in the last two months in your...